SAVAGE, Md. — ZIPS Cleaners recently graduated its fourth Certified Trainer class, adding another six team members to the list of individuals who have completed the one-day program.
Created by the in-house ZIPS Training Team and launched in June 2024, the program coaches participants on effective methods to enhance store-level training, increase knowledge and reduce turnover, ZIPS says.
Attendees learn how to provide exceptional training to all new employees, existing employees (when applicable) and new managers, ZIPS says, gaining the tools they need to coach with confidence, communicate clearly, and deliver results.
After completing the class, graduates receive ongoing coaching and guidance from the Training Team and participate in periodic certified trainer chats where they share training success stories and challenges with fellow participants.
All told, the company says, 48 team members have successfully completed the program to date.
"The Certified Trainer program helps build a strong training culture, improve retention, and grow a team that delivers on our brand promise every day,” says Jennifer Davis, training and development people manager for ZIPS. "Our goal is to have at least one or two certified trainers per location.”
Have a question or comment? E-mail our editor Dave Davis at [email protected].
